Customer Success Manager
Be the first call our restaurant operators make when they need help. Onboarding, training, and retention live with you.
London, UK Full-time Posted Aug 2, 2026
About the role
Our restaurants succeed when they actually use what we've built. You'll own onboarding for new accounts in the UK and Ireland, run training sessions, and be the trusted voice for our top operators.
What you'll do
- Onboard new restaurant signups — from kickoff call to first booking
- Run quarterly health checks with our top-50 accounts
- Be the bridge between operators and product when a feature is needed
- Hit a quarterly net-retention target
What we're looking for
- 2+ years in customer success, account management, or hospitality ops
- Genuinely curious about how restaurants work
- Comfortable presenting and training on video
- Conversational French or Spanish is a plus
What we offer
- Hybrid (2 days/week in our London co-working)
- OTE includes meaningful variable
- Trips to visit accounts in person